CIExpert Workshop: Consumer Duty

Our summary report is usually used for client meetings with the full report used for the compliance file as this covers all the issues within the suitability letter. There may be instances where a client has extensive medical knowledge and for these clients the full report may be preferable as they will be likely to understand the often subtle differences between plan definitions.

We would suggest you use today’s cover level rather than the original as this provides an up to date reflection of the current position. When comparing decreasing term plans remember that many historic plans used a fixed high percentage of 8% to 15% whereas the mortgage may have enjoyed a far lower interest rate. This means that the existing plan could be many thousands of pounds higher than needed to repay the mortgage.

Our most popular subscription is for a 12 month single adviser subscription which provides 80 credits. These credits are set as a maximum usage level, so with one credit per client it enables the adviser to input up to 80 clients during the 12 month period with unlimited research for that client.

For many single advisers this provides adequate usage for both new clients and for reviewing clients with existing policies, however there are lots of options for those requiring a higher usage and we make it easy to upgrade at any stage. Many firms opt for our multi adviser packages. For more details see the link below:

Full details of an Insurer’s claims paid, declined & non-paid can be found in their dedicated Insight Zone. They are also available for all insurers in the Key Statistics menu at the top of the main home page.

Yes - although most insurers personal and business CI plans are the same (apart from Aviva) we anticipate launching a Business Protection specific service during Q1 2023.

If you reach the maximum credit usage on your subscription, it’s easy to upgrade. Just contact our very helpful customer service team and they will get that sorted for you and explain the options fully. Either call them or send them an email to support@ciexpert.co.uk.

Currently, CIExpert defaults to £25k to fall in-line with what’s available on the portals. Currently, the portals default to £25k so we can only pull through the premiums for these. However, we include the score for Guardian’s £50k option but not the premium. However, plans to develop the range available are on our roadmap for 2023.

…Watch this space after Christmas!

Iress provide information on the high-level features are available at quote stage. CIExpert provide this in much greater details in the Insight Zone and both offer complimentary functionality.

We’d love to include a wider range of services available to you within CIExpert and will add this to our plans.

Due to the nature of our scoring system and how personalised the statistics are to each individual, taking into account their different ages, gender, smoker status etc. Therefore it’s important that an assessment is carried out for each person separately, to ensure the best cover for each individual is fully considered.

Yes, full details of how to integrate with both Iress and SolutionBuilder can be found in our video guides.

Our Insight Zone provides a digital dashboard of policy information that is specifically designed to be visual and easy to browse, which is especially good for virtual client meetings. There are a number of interactive features to help you explore and compare all the details with your client on the screen, such as our powerful Condition Tracer Tool. Check out our video guide to make sure you’re making the most of the features available.

When carrying out a CIExpert assessment, we have a filter called “Condition Categories” which groups the conditions by type, such as “Cancers’, ‘Heart Related’ or ‘Neurological’. When you get to the “Policy Compare” stage of your assessment simply use the dropdown menu on the right to select 'View: By Condition Category’ to see the conditions listed in this very visually compelling format.

IO (Intelligent Office) is a CRM solutions while Iress (The Exchange) is a quote platform.

In almost all cases, 2 separate plans offer individuals a significantly better outcome in terms over cover levels, GIO’s, children’s cover, additional payments, added value services, flexibility.